Magazin | News
12.10.2020

EXPERTS HELP AROUND THE CLOCK WITH REMOTE SERVICE

At W&H, experienced engineers help customers around the clock to troubleshoot and solve machine problems. As a result, more than 85 percent of all problems are solved remotely. Our Information & Diagnostic Center (IDC) has been supporting customers for over 25 years and operates from three different locations today: Germany, India and the USA. Learn more about how IDC is working in this video of the US-based Remote Service team.

Additional Highlights for you

REMOTE SERVICE

When machine problems occur, fast action is needed. With the W&H remote service W&H experts can have a look into your machine remotely while supporting you via our free 24/7 telephone hotline.

VISUAL ASSISTANCE

There is a problem with your machine that needs to be fixed as soon as possible? Use the best of both worlds: with Visual Assistance you get fast support over the distance as close as on-site service. We digitally bridge the distance between you and our service engineers. Let them see what you see, and they will guide you as you are working side by side.
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