Remote Service

The solution to your problem is just a click away. In emergency call our IDC via +49 5481 14 3333 and +1 800 854 8702 (North America)

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At a glance

Your advantages

Fault rectification through direct online remote access to the machine
Available 24/7 worldwide
Increased machine availability and productivity
Highest safety standards
Avoid the need for on-site service technician deployments
Reduction of repair and maintenance costs

Product information

Remote Service - The solution to your problem is just a click away

When machine problems occur, fast action is needed. With the W&H remote service, you receive even more effective immediate support than via our free 24/7 telephone hotline.

Using modern remote maintenance technology, our product specialists can connect directly to your machine via Internet and address any issues. Our remote service allows our experts to directly view error messages, production parameters and machine settings. As a consequence, defective components can be identified and faults detected and rectified. Meeting the highest safety standards is taken for granted.

The result: more than 85% of the reported faults are quickly and successfully resolved via remote service. This saves you the costs for on-site deployment and your machine is operational again in no time.

You can reach our 24/7 service at the following number: +49 5481 14 3333 or +1 800 854 8702 (North America)

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One Pager Remote Service

Additional Highlights for effective support from afar

Support

Hotline

The experts from our Information and Diagnostic Center offer qualified support 365 days a year and are available worldwide, 24 hours a day.

Support

Visual Assistance

With visual assistance remote support gets as close as possible. We see, what you see. For Service Sight by Sight. Using our app with your mobile device is as easy as possible. If you want to work hands-free our data glasses make it even more comfortable. It’s your choice.

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