Elif’s spare parts procurement goes digital
How our customer Elif uses the W&H Shop to benefit from fast and convenient spare parts procurement.
Elif Plastik Ambalaj San. ve Tic. A.S.
Elif Plastik Ambalaj San. ve Tic. A.S. was founded in 1970 in Istanbul, Turkey. Specialized in sustainable flexible packaging solutions for food, beverage, pet, home and personal care industries, Elif operates mainly from Istanbul and Cairo. In 2021, it was acquired by Huhtamaki, a global provider of sustainable packaging. The company embodies its values by striving for constant innovation and moving towards digitized processes. However, the focus remains on gaining value through innovation from the services and products it provides. With a large portfolio ranging from machines built in 1994 to brand new machines, the company relies on W&H’s modern technologies to strengthen its market position.
Simplify spare parts ordering processes
To ensure maximum productivity of the machines, the replacement of relevant spare parts is essential to maintain high performance. Streamlined ordering processes and fast delivery of spare parts help to reduce costs. For this reason, Elif’s managers jumped at the opportunity to receive W&H Shop training. The interactive training allowed participants to get hands-on with the shop and learn valuable tips. This enabled them to realize the full potential of the shop, which led to great success and a high level of satisfaction. Since then, foreign affairs senior specialist Seren Günay has continuously ordered through the W&H Shop and expressed her satisfaction.
W&H Shop revolutionizes Elif’s spare parts workflow
Overall, the W&H Shop centralizes transparent communication and information by streamlining Elif’s workflow and thus increasing process excellence. The W&H Shop allows Elif to search directly for the desired spare parts using various options such as text search, image search or searching by product number. To ensure that the desired spare parts are suitable, available photos enable a visual comparison and simplify the decision-making process. In addition, 24/7 access to pricing information provides the flexibility to order parts at any time without requesting a quote.
In particular, the ability to view real-time inventory updates allows Elif to immediately check stock levels and plan accordingly. In the case of a machine breakdown, the ability to flag urgent parts speeds up the process. Whether quotations, order confirmations or other documents are required, they can be easily assessed at a glance and retrieved at any time.
Digital touchpoints: for convenience and speed
Seren Günay emphasizes that she uses the W&H Shop for its convenience and speed. She is also looking forward to the further development of the W&H Shop. The positive feedback and tangible results demonstrate the effectiveness of our approach and reinforce our commitment to providing excellent customer service and support through digital touchpoints.
