Service

REMOTE SERVICES

We care about quick solutions: In emergency call our IDC via +49 5481 14 3333 and +1 800 854 8702 (North America)

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Remote Services

We support you worldwide

At a glance

Your advantages

  • Fast and efficient remote support from W&H experts
  • Free 24/7 service hotline
  • Remote service for troubleshooting via direct remote access to the machine
  • Visual Assistance for troubleshooting via live video transmission
  • Minimized unscheduled downtime
  • Reduction of repair and maintenance costs
  • Increased productivity

Product information

REMOTE SERVICES

Quick action is needed when machine malfunctions occur. On-site service is often not the easiest and quickest solution. W&H Remote Services offer effective support from afar.

With the W&H Information and Diagnostic Center (IDC), an experienced team of experts is at your disposal to answer technical questions and addressed issues around the clock and worldwide. Constant availability is ensured by three central locations. In order to ensure the best possible support, all our experts have comprehensive machine know-how and at least five years of practical experience as service technicians or design engineers.

We offer you the right service to suit your needs: Get assistance via our Service Hotline , the Remote Service and Visual Assistance .

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One Pager Remote Services Overview

Support

  • 24/7 availability worldwide
  • Contact languages German and English
  • Secure connections over the Internet

Expertise

  • 26 experts for extrusion, printing and converting
  • At least 5 years of practical experience
  • An average of 20 years of practical experience

Service Hotline

Our service hotline gives you direct access to the expert knowledge of W&H. In order to answer your questions and support you quickly and competently if you are having any problems, experienced experts are available directly for competent advice via telephone – around the clock and free of charge! We also assist you in identifying spare parts and ensure the fastest possible delivery in emergency situations.

Remote Service

The remote service enables our experts to connect directly to your machine using modern remote maintenance technologies and view error messages, production parameters and machine settings. Defective parts can thus be identified and problems can be recognized and solved immediately. Over 85 percent of all reported faults are successfully resolved remotely in this way.

NEW: VISUAL ASSISTANCE

There is a problem with your machine that needs to be fixed as soon as possible? Use the best of both worlds: with Visual Assistance you get fast support over the distance as close as on-site service. We digitally bridge the distance between you and our service engineers. Let them see what you see, and they will guide you as you are working side by side.

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Support

Repair & Troubleshooting

Fast Troubleshooting is crucial to the efficiency of your production. That is why W&H maintains numerous subsidiaries with around 450 service technicians worldwide. This way our experts are on site quickly.
Support

Machine Relocation & Commissioning

Are you planning to change the location of your W&H machine? Our experts will support you with successfully carrying out your project and putting your system back into operation as quickly as possible.

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